1.Privacy Policy

Introduction

E-MOTOR USA Inc. (“E-MOTOR USA,” “EMUSA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect,
use, and share information when you visit our website (www.emotorusa.com), purchase our products, or otherwise interact with us.

Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
• Device Information: IP address, browser type, operating system, and cookies.
• Transactional Information: Purchase history, invoices, and customer service communications.
• Usage Information: Website browsing behavior, pages visited, and referral sources.

How We Use Your Information

We use the collected information for:

• Processing and fulfilling orders
• Providing customer support
• Improving website performance and user experience
• Sending order confirmations, shipping updates, and promotional offers
• Complying with legal and tax obligations

Sharing of Information

We may share your information with:

• Service Providers: Payment processors, logistics partners, and IT providers who assist our business operations.
• Legal Requirements: When required by law or to protect our rights.

We never sell or rent your personal data to third parties.

Cookies and Tracking

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You can control or disable cookies in your browser settings, but some features may not function properly.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above or as required by law.

Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request data portability

To exercise your rights, please contact us via the form at www.emotorusa.com/contactus.

2.Terms of Use (User Agreement)

Acceptance of Terms

By accessing or using this website, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use this website.

Use of the Website

• You must be at least 18 years old to make purchases.
• You agree to use this site only for lawful purposes.
• You are responsible for maintaining the confidentiality of your account and password.

Product Information and Pricing

We make every effort to ensure product descriptions, pricing, and availability are accurate. However, errors may occur, and we reserve the right to correct them at any time without prior notice.

Orders and Payment

All orders are subject to acceptance. Payments are processed through secure third-party systems. We reserve the right to cancel orders suspected of fraud or misuse.

Returns and Warranty

Please refer to our Return and Warranty Policy for details. We offer replacement or refund in accordance with our warranty terms for defective items.

Intellectual Property

All content, including text, images, logos, and trademarks on this website, are owned by E-MOTOR USA Inc. or its licensors and protected by copyright laws.

Limitation of Liability

E-MOTOR USA Inc. shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

Governing Law

These Terms are governed by the laws of the State of Indiana, USA, without regard to its conflict of laws principles.

3.Legal Disclaimers

Product Disclaimer

All performance products are designed for off-road or racing use unless otherwise specified. It is the buyer’s responsibility to comply with local, state, and federal laws regarding vehicle modifications.

Warranty Disclaimer

Products are sold “as is” without any implied warranties of merchantability or fitness for a particular purpose, except as expressly provided by E-MOTOR USA Inc.

Limitation of Responsibility

E-MOTOR USA Inc. is not responsible for any damages, injuries, or losses resulting from improper installation or use of its products.

Changes to Policies

We reserve the right to modify or update these legal terms at any time. Updates will be posted on this page with a revised effective date.

4.Mobile App Privacy Policy

Introduction

This App Privacy Policy explains how E-MOTOR USA Inc. (“E-MOTOR USA,” “we,” “our,” or “us”) collects, uses, and protects information when you use our mobile application (the “App”). By using our App, you agree to the practices described in this policy.

Information We Collect Through the App

1. Personal Information

• Name, email address, phone number, and account credentials (if applicable).
• Optional information you provide when registering or contacting support.

2. Device Information

Device model, operating system version, unique device identifiers, IP address, and App usage data.

3. Location Information (if applicable)

If you grant permission, we may collect your approximate or precise location for features like product pairing, diagnostics, or nearby service center recommendations.

4. Sensor or Product Data (for connected devices)

Data from TPMS, mobility products, or other connected devices, such as temperature, pressure, or status logs.

5. Crash and Performance Logs

To improve reliability, we collect anonymized crash reports and error logs.

How We Use the Information

We use collected information to:

• Provide and improve App functionality and product performance
• Personalize user experience and technical support
• Communicate important updates, new features, or safety notices
• Analyze App usage and troubleshoot performance issues
• Comply with legal obligations and prevent misuse

Sharing of Information

We do not sell or rent your personal data. We may share data only with:

• Service Providers: App hosting, analytics, or customer support partners
• Affiliates and Subsidiaries: To improve product integration and support
• Law Enforcement: When required by applicable law

Data Security

We use encryption, secure servers, and access controls to protect user information. However, no system is completely secure, and users should maintain caution when sharing data online.

Your Rights and Choices

You may:

• Review, correct, or delete your account information within the App
• Disable location sharing in your device settings
• Opt out of marketing communications at any time

To exercise any rights or request deletion of your App data, contact us at www.emotorusa.com/contactus.

Children’s Privacy

Our App is not intended for children under 16. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this App Privacy Policy periodically. Any changes will be posted within the App and on our website with the updated effective date.

Contact Us

If you have any questions about this App Privacy Policy, please contact us at:
E-MOTOR USA Inc.
www.emotorusa.com/contactus